Returns & Exchanges

We want you to be fully satisfied with your Rokid smart glasses and accessories. If you are not completely happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Place the item in its original packaging, including all cables, manuals, and protective cases, ensuring the device is factory reset and securely packed.

3

Ship to Rokid

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the device condition, your refund will be processed to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing