Frequently Asked Questions

Your guide to Rokid's next-generation smart glasses and support.

What is the expected shipping time for my order?

Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination and local customs processing.

What is your return policy for smart glasses?

We offer a 30-day return policy for all products purchased directly from our store. Items must be in their original packaging with all accessories included to be eligible for a full refund.

Do Rokid products come with a warranty?

Yes, all Rokid hardware comes with a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.

Which payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are Rokid glasses compatible with my smartphone?

Our glasses are compatible with most devices that support USB-C DisplayPort Alt Mode, including various Android smartphones, iPhones (via adapter), and laptops.

How can I track my package after it has shipped?

Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.